Role of the Principal

  • A commitment to an effective complaints handling system that reflects the needs, expectations and rights of complainants
  • Recognise the need to be fair to the complainant and the person against whom the complaint is made
  • Ensure the rules of natural justice are applied to all parties
  • Ensure that complaints are dealt with quickly, courteously, fairly and within established timelines
  • Ensure complaint information is handled according to the relevant privacy legislation and other act that prescribes how information should be handled
  • Include processes to record complaints such as a complaints register
  • Use complaints data to allow analysis to guide school system improvement.