The school will make every attempt to resolve a concern or complaint as quickly as possible.
If your complaint involves many students and a range of issues, the school will need more time to investigate and resolve it.
Should the complaint involve complex issues, the school might need to take advice from the Department’s regionaloffice which may take more time. The school will inform the complainant of the new timeline for addressing the complaint and the reasons for any delays. In all cases, the school will try to resolve a concern or complaint within 20 school days.